DRONE JET SERVICES PTY LTD
TERMS & CONDITIONS OF SERVICE
Last Updated: 18 August 2026
These Terms & Conditions of Service (“Terms”) apply to services supplied by Drone Jet Services Pty Ltd (“Drone Jet Services”, “we”, “us” or “our”) to the person or entity identified in the applicable quotation (“Client”).
By accepting a quotation, providing written authorisation to proceed, making a payment required under an accepted quotation, or otherwise clearly authorising Drone Jet Services to commence the agreed services, the Client agrees to these Terms together with the applicable quotation and any subsequent written variations agreed between the parties.
Where there is an inconsistency between these general Terms and a specific commercial term expressly stated in a quotation, the specific term stated in the quotation will apply to that project, except to the extent prohibited by law.
Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
1. QUOTATIONS & PRICING
All quotations issued by Drone Jet Services are prepared using the information reasonably available at the time of assessment.
This may include photographs, videos, plans, measurements, property information, aerial or mapping measurements, site information and other details supplied by the Client or obtained by Drone Jet Services.
Unless otherwise stated in the quotation, quotations are valid for 7 days from the date of issue.
The quoted price applies only to the property, areas, surfaces, services and scope of work specifically identified in the quotation.
Where exact measurements, water quality, surface condition, contamination level, access requirements or other relevant site conditions cannot reasonably be confirmed before attendance, Drone Jet Services may prepare the quotation using reasonable estimates or assumptions.
If actual site conditions materially differ from the information or reasonable assumptions used to prepare the quotation, Drone Jet Services may propose an adjustment to the scope, price or method of work.
Any material adjustment will be explained to the Client, including the reason for the adjustment and, where reasonably practicable, the basis used to calculate any additional charge.
Drone Jet Services will obtain the Client's approval before undertaking material additional chargeable work, where reasonably practicable.
Additional services or work requested by the Client that fall outside the accepted quotation may be separately quoted and charged.
2. PAYMENT TERMS
The payment terms applicable to each project will be specified in the quotation and/or invoice issued by Drone Jet Services.
The Client must comply with the payment terms stated in the applicable quotation or invoice.
Alternative payment arrangements apply only where expressly approved by Drone Jet Services in writing.
Where full payment, a deposit, progress payment or other amount is required before commencement or continuation of work, Drone Jet Services is not required to schedule, mobilise, commence or continue the relevant services until the required cleared payment has been received.
Any credit or post-completion payment arrangement must be expressly approved by Drone Jet Services.
The granting of particular payment terms to a Client for one project does not create an entitlement to the same payment terms for any future project.
Additional charges arising from an approved variation or a material unforeseen site condition will be separately identified and explained to the Client.
3. SCOPE OF WORK & VARIATIONS
Drone Jet Services will perform the services described in the accepted quotation.
The quotation applies only to the areas, surfaces, services and work specifically identified in the agreed scope.
Any work requested by the Client that is not included in the original quotation will be considered additional work and may result in an additional charge.
Examples may include additional areas, surfaces, treatments, cleaning requirements, painting requirements, access requirements or services that were not included in the original scope.
Where reasonably practicable, Drone Jet Services will advise the Client of any material variation and applicable additional cost before undertaking additional chargeable work.
A variation may be approved by the Client in writing, including by email, SMS or other written electronic communication.
Drone Jet Services is not required to perform additional work that has not been agreed or that cannot be performed safely, legally or within the operational capabilities of the equipment being used.
4. SITE ACCESS & CLIENT RESPONSIBILITIES
The Client must provide Drone Jet Services with reasonable access to the property and areas required to perform the agreed services.
The Client is responsible for providing accurate and complete information reasonably required to assess, quote, plan and perform the work.
Before commencement, the Client must advise Drone Jet Services of any known hazards, restrictions or conditions that may affect the work, including where applicable:
restricted access areas;
fragile or damaged surfaces;
electrical hazards;
overhead cables;
concealed services;
hazardous materials;
security requirements;
building access restrictions;
occupants, employees or members of the public who may be affected by the work; and
any other known condition that may reasonably affect safety or service delivery.
Where required for safe operations, the Client must provide reasonable assistance in maintaining agreed work areas, access points and exclusion zones free from unauthorised persons, vehicles or other interference.
Drone Jet Services may suspend, postpone or modify the work where site conditions present an unacceptable safety, operational or regulatory risk.
Where additional costs are reasonably incurred because of inaccurate information, undisclosed site conditions, unavailable agreed access or other circumstances within the Client's reasonable control, those costs may be treated as a variation in accordance with these Terms.
5. WATER & ELECTRICITY
Where the quotation assumes access to the Client's water or electricity supply, the Client must provide reasonable access to a suitable and functioning supply for the duration reasonably required to perform the services.
Drone Jet Services will use water and electricity reasonably and only as required for the agreed services.
Where a suitable supply is unavailable, insufficient or materially different from the information provided when the quotation was prepared, alternative arrangements may be required.
Any material additional cost associated with supplying water, generating power, transporting water, additional equipment or other alternative arrangements will be explained to the Client before being charged, where reasonably practicable.
Drone Jet Services does not guarantee the quality, pressure, flow rate or chemical composition of water supplied by the Client.
6. DI WATER, WATER QUALITY & TDS (PPM)
Certain services may require deionised (DI) or purified water, including where a purified final rinse is appropriate for glass, windows or other surfaces.
The performance, capacity and operating cost of a DI water system can be affected by the quality of the incoming water, including its Total Dissolved Solids (“TDS”), measured in parts per million (“ppm”).
Where the actual water quality at the property cannot reasonably be tested before a quotation is prepared, Drone Jet Services may calculate the quotation using a reasonable estimated or standard TDS assumption for the relevant service area.
The actual incoming water may be tested at the site using a TDS meter before or during the service.
If the actual TDS or water condition materially differs from the assumption used in the quotation and results in materially greater DI resin consumption, purified-water requirements, filtration requirements or associated operating costs, an additional charge may apply.
Any such additional charge must be reasonably related to the additional requirements resulting from the actual water conditions.
Where an additional DI water charge is required, Drone Jet Services will provide the Client with a reasonable explanation of:
the relevant water-quality or TDS reading;
the assumption used when preparing the original quotation, where applicable;
why the actual condition materially affects the service cost; and
the basis used to calculate the additional amount.
Where reasonably practicable, Drone Jet Services will obtain the Client's approval before incurring a material additional charge.
A higher TDS reading does not automatically result in an additional charge. An adjustment will only be made where the actual water conditions result in a material additional requirement or cost compared with the basis of the accepted quotation.
7. CHEMICALS, CLEANING AGENTS & SURFACE COMPATIBILITY
Drone Jet Services may use professional cleaning agents, detergents, surfactants, biocides, sodium hypochlorite solutions, purified water and other products appropriate to the agreed service.
Products, concentrations and application methods will be selected having regard to the type of surface, contamination, site conditions and information reasonably available at the time of the service.
The Client must disclose any known information regarding sensitive surfaces, specialised coatings, previous chemical treatments, repairs, warranties, manufacturer restrictions or other conditions that may affect the suitability of a cleaning or treatment method.
Where Drone Jet Services reasonably considers that a surface may be sensitive or that the proposed treatment presents an unacceptable risk, we may conduct a test area, modify the treatment, recommend an alternative method, exclude the affected area or postpone the relevant work.
A successful test area does not necessarily establish that every part of a surface will react identically where age, condition, coating, previous treatment or deterioration varies across the property.
Drone Jet Services will use reasonable care and professional judgement when selecting and applying products and treatment methods.
8. PRE-EXISTING DAMAGE & SURFACE CONDITION
The Client acknowledges that exterior cleaning, pressure cleaning, soft washing, drone cleaning and painting may reveal deterioration, staining, discolouration or defects that were not readily visible before work commenced.
Pre-existing conditions may include, without limitation:
cracked, loose or deteriorated paint;
damaged or deteriorated render;
cracked tiles or roofing materials;
failed or deteriorated sealants;
damaged window seals;
corrosion or oxidation;
loose fixtures or fittings;
existing water ingress;
deteriorated grout or mortar;
damaged concrete;
pre-existing scratches or staining;
poorly adhered coatings;
structural defects; and
previous damage or unsuccessful repairs.
Where reasonably practicable, Drone Jet Services may photograph or otherwise document visible pre-existing conditions before commencing work.
Drone Jet Services is not responsible for deterioration or failure that was already present and was not caused by a failure by Drone Jet Services to exercise the care and skill required by applicable law.
Nothing in this clause excludes liability that cannot lawfully be excluded.
9. CLEANING, RESTORATION & PAINTING RESULTS
Drone Jet Services will perform the agreed services with due care and skill.
However, unless expressly stated in the quotation, cleaning is not represented as restoration to an original, new or “as-new” condition.
Some stains, marks or discolouration may be permanent or may result from deterioration of the underlying material rather than removable surface contamination.
Results can vary depending on factors including:
surface age and condition;
type and depth of contamination;
oxidation;
mineral or bore-water staining;
efflorescence;
corrosion;
UV deterioration;
previous coatings or treatments;
mould, algae, moss or lichen penetration;
paint deterioration;
porous materials; and
previous maintenance history.
Drone Jet Services does not guarantee complete removal of permanent staining, corrosion, oxidation, material deterioration or defects that cannot reasonably be corrected through the service specified in the quotation.
Where painting or coating services are provided, final appearance and performance may also depend on substrate condition, preparation requirements, existing coatings, environmental conditions and the characteristics of the coating system selected.
Any specific result, finish or performance requirement requested by the Client should be identified before the quotation is accepted so that Drone Jet Services can assess whether that requirement can reasonably be achieved.
Nothing in this clause limits any guarantee or remedy that applies under the Australian Consumer Law or other applicable legislation.
10. DRONE OPERATIONS, CASA COMPLIANCE, WEATHER & OPERATIONAL SAFETY
Where remotely piloted aircraft are used, all drone operations will be subject to applicable aviation laws, regulatory requirements, operational procedures, site conditions and safety requirements.
Drone Jet Services retains operational control over whether a drone operation can safely and lawfully commence, continue, be modified, suspended or postponed.
A scheduled drone service may be delayed, suspended, modified or rescheduled where conditions make the operation unsafe, unlawful or operationally unsuitable.
Relevant circumstances may include:
excessive wind or wind gusts;
rain, storms, lightning or adverse weather;
poor visibility;
unsafe proximity to people or property;
inability to maintain required exclusion or operational areas;
airspace restrictions;
temporary aviation restrictions;
aerodrome or helicopter operations;
regulatory requirements or required approvals;
interference with the operating area;
equipment or system safety concerns; or
any other condition that creates an unacceptable aviation, site or operational risk.
The Client acknowledges that aviation and weather conditions may change after a booking has been confirmed.
Drone Jet Services will not knowingly conduct a drone operation solely to meet a scheduled date where doing so would conflict with applicable aviation requirements or create an unacceptable safety risk.
Where a service is delayed or rescheduled for legitimate aviation, weather or safety reasons, Drone Jet Services will work with the Client to arrange a suitable alternative where reasonably practicable.
The Client must not instruct, pressure or require Drone Jet Services personnel to operate an aircraft contrary to applicable law, operational procedures or the responsible pilot's safety assessment.
Nothing in this clause affects rights or remedies that cannot lawfully be excluded.
11. CANCELLATIONS, POSTPONEMENTS & RESCHEDULING
The Client must provide Drone Jet Services with reasonable notice if they wish to cancel or reschedule a confirmed service.
Any cancellation or rescheduling fee, where applicable, will be stated in the quotation or otherwise agreed with the Client.
Where Drone Jet Services has already incurred reasonable project-specific costs before cancellation, including specially ordered materials, equipment hire, permits, approvals, travel arrangements or other non-recoverable costs, the Client may be responsible for those reasonable costs to the extent permitted by law.
Drone Jet Services may postpone or reschedule services where work cannot reasonably or safely proceed due to weather, aviation restrictions, unsafe site conditions, equipment safety concerns, unavailable access, regulatory requirements or circumstances outside our reasonable control.
Where Drone Jet Services postpones a service for legitimate safety, operational or regulatory reasons, we will endeavour to arrange a suitable alternative date with the Client as soon as reasonably practicable.
Any amount already paid will remain credited toward the rescheduled service unless otherwise agreed or required by law.
Nothing in this clause limits any cancellation, refund or other right available to the Client under applicable law.
12. DAMAGE, INCIDENTS & CLAIMS
Drone Jet Services will exercise reasonable care and skill when performing the services.
If the Client believes that Drone Jet Services has caused damage to property or that there is an issue with completed work, the Client should notify Drone Jet Services as soon as reasonably practicable after becoming aware of the issue.
The Client should provide reasonable details of the issue and, where available, photographs, videos or other supporting information so that Drone Jet Services can investigate.
Drone Jet Services must be given a reasonable opportunity to inspect the alleged damage or service issue before repair, alteration or remedial work is undertaken by another party, except where urgent action is reasonably required to prevent injury, further property damage or another immediate risk.
Where Drone Jet Services is responsible for damage or defective services, the available remedy will be determined having regard to the circumstances and applicable law.
Drone Jet Services is not responsible for damage or deterioration that:
existed before the services commenced;
results from an undisclosed defect or condition that Drone Jet Services could not reasonably have identified;
results from normal wear, deterioration or failure of the underlying material; or
is caused by another person or event outside Drone Jet Services' reasonable control.
Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or remedies that cannot lawfully be excluded, restricted or modified.
13. INSURANCE
Drone Jet Services maintains insurance appropriate to its business operations as determined by the company and applicable requirements.
The existence of insurance does not expand Drone Jet Services' liability beyond liability that otherwise arises under the applicable contract or law.
Where a Client requires specific insurance limits, certificates of currency or project-specific insurance requirements, these requirements must be disclosed to Drone Jet Services before the quotation is accepted.
Any additional cost associated with obtaining project-specific insurance or increased coverage requested by the Client may be separately quoted where applicable.
14. PHOTOGRAPHY, VIDEO & JOB DOCUMENTATION
Drone Jet Services may capture photographs, video, drone imagery, measurements and other records where reasonably required for:
site assessment;
preparation of quotations;
job planning;
documenting pre-existing conditions;
operational and safety planning;
documenting work performed;
quality assurance;
incident investigation; and
maintaining business records.
Job documentation may be retained as part of Drone Jet Services' records where reasonably necessary for legitimate business, safety, insurance or legal purposes.
Photographs or video that identify a Client, private property or confidential information will not be intentionally published for advertising or promotional purposes without appropriate permission.
Where the Client expressly authorises Drone Jet Services to use photographs or video for marketing, portfolio, website or social media purposes, that permission applies only to the material and purposes reasonably contemplated by that authorisation.
15. CONFIDENTIALITY
Drone Jet Services will take reasonable steps to protect confidential information supplied by the Client in connection with a quotation or service.
Confidential information may include non-public:
building or property information;
access arrangements;
security information;
plans and technical documents;
commercial information;
operational information; and
other information identified or reasonably understood to be confidential.
Drone Jet Services may use confidential information to the extent reasonably necessary to assess, plan, quote, perform, document or administer the services.
Confidential information may also be disclosed where reasonably necessary to employees, contractors, professional advisers, insurers or service providers involved in the relevant work, provided the disclosure is appropriate for the purpose.
This obligation does not apply to information that is publicly available through no breach of these Terms, was already lawfully known, is independently obtained from a lawful source, or must be disclosed by law or a competent authority.
Where a project requires additional confidentiality arrangements, including a non-disclosure agreement (NDA), those requirements must be agreed in writing.
16. GST, TAXES & INVOICING
Unless expressly stated otherwise in the applicable quotation, all pricing will be presented in accordance with Drone Jet Services Pty Ltd's GST registration status at the time the quotation or invoice is issued.
Where Drone Jet Services Pty Ltd is not registered for GST, GST will not be added to the quoted price.
If Drone Jet Services Pty Ltd becomes registered for GST, quotations and invoices issued after the applicable registration date will identify GST where required by law.
The Client must pay the amounts specified in the applicable quotation and invoice in accordance with the agreed Payment Terms.
Any approved variation, additional work or other properly chargeable amount will be separately identified where reasonably practicable.
17. EVENTS OUTSIDE REASONABLE CONTROL
Neither party will be responsible for a delay or failure to perform an obligation to the extent that performance is prevented by circumstances outside that party's reasonable control.
Such circumstances may include, where applicable:
severe or unsafe weather;
storms, lightning, flooding or natural disasters;
fire;
government or regulatory restrictions;
aviation or airspace restrictions;
emergency services activity;
utility outages;
road closures;
site emergencies;
unexpected equipment failure despite reasonable maintenance;
supply disruptions outside reasonable control; or
other events that could not reasonably have been prevented.
The affected party must take reasonable steps to minimise the impact of the event.
Where the circumstances are temporary, the affected obligations may be postponed for a reasonable period.
Where the service cannot reasonably proceed, Drone Jet Services and the Client will work in good faith to determine an appropriate rescheduling, variation or other reasonable outcome having regard to work already completed and reasonable project-specific costs already incurred.
18. LIABILITY
Drone Jet Services will perform its services with the level of care and skill required by applicable law.
To the extent permitted by law, Drone Jet Services will not be responsible for loss or damage to the extent that it is caused by:
inaccurate or incomplete information supplied by the Client;
a known hazard or defect that the Client failed to disclose;
pre-existing damage, deterioration or defective materials;
an act or omission of the Client or another person outside Drone Jet Services' reasonable control;
the Client's failure to follow reasonable instructions provided by Drone Jet Services; or
circumstances outside Drone Jet Services' reasonable control.
Where both Drone Jet Services and another person or circumstance contributed to a loss, responsibility will be determined according to applicable law and the extent to which each contributed to that loss.
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
19. AUSTRALIAN CONSUMER LAW
These Terms are intended to operate subject to the Australian Consumer Law and all other applicable legislation.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law applies, the Client may have rights and remedies in addition to those contained in these Terms.
Drone Jet Services will perform services with due care and skill and in accordance with any other applicable statutory guarantees.
20. GOVERNING LAW
These Terms and each quotation issued by Drone Jet Services are governed by the laws applicable in Queensland, Australia, except where another law is required to apply.
The parties submit to the jurisdiction of the courts and tribunals having jurisdiction in Queensland, subject to any rights or jurisdiction that cannot lawfully be excluded.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or read down to the extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.
21. ACCEPTANCE OF TERMS
The quotation and these Terms together form the agreement governing the services provided by Drone Jet Services, together with any subsequent written variations agreed between the parties.
The Client should review the quotation, scope of work, pricing, Payment Terms and these Terms before accepting the quotation.
Acceptance may occur by:
accepting or approving the quotation electronically;
signing the quotation or other relevant agreement;
providing written confirmation to proceed;
making a payment required by the accepted quotation; or
otherwise clearly authorising Drone Jet Services to commence the agreed services.
Acceptance of a quotation constitutes acceptance of the Payment Terms and project-specific conditions stated in that quotation.
Any alternative or additional terms proposed by the Client will apply only where expressly agreed to in writing by Drone Jet Services.
Changes to the agreed scope, price or other material project conditions after acceptance must be agreed in accordance with the variation provisions contained in these Terms.
CONTACT
Drone Jet Services Pty Ltd
Email: info@dronejet.com.au
Website: dronejet.com.au
Australia
End of Terms & Conditions of Service